These terms set out how your elangwi account works, what we expect from you, and what you can expect from us — covering access, transactions through DANA, ShopeePay, or LinkAja, and the steps available to you if anything needs to change. Use of this platform means you have read and accepted these terms, which apply where local law and eligible regions permit.
Account access & session controls
DANA · ShopeePay · LinkAja transactions
Support routes & policy requests
Jurisdiction-dependent availability
KEBIJAKAN PLATFORM
How This Policy Works on elangwi
These terms form the agreement between you and elangwi when you register, log in, or use any part of the platform. They apply to every session — whether you access the account dashboard on mobile or desktop — and to all transactions you make through supported wallets including DANA, ShopeePay, and LinkAja. We may update these terms from time to time; when we do, the revised version becomes effective once published. Your continued use of the platform after any update means you accept the revised terms. If a specific section conflicts with the terms of a particular service or product category, the more specific terms apply to that service. Availability of any feature or service depends on applicable local law and the region in which you access the platform. We do not extend access to regions where such use would be restricted or prohibited under local regulation. If you have questions about how a specific term applies to your account, our support team is reachable directly through the help section in your account dashboard, or via live chat, and can walk you through the relevant policy route before you take any action.
DANA
Transactions via DANA are subject to these terms and the wallet provider's own conditions. Records of each transaction are stored and viewable in your account wallet history.
ShopeePay
ShopeePay top-up and withdrawal activity appears in your transaction log. Any dispute about a specific transaction should be raised with our support team, who can access the relevant record.
LinkAja
LinkAja is available as a supported payment route where local eligibility applies. Transaction timestamps and amounts are recorded automatically and available for your review at any time.
CAKUPAN KEBIJAKAN
What These Terms Cover and What They Do Not
Not every situation is governed by the same section of this policy. Understanding the scope helps you find the right route when something comes up — whether it is an account matter, a transaction question, or a query about third-party content. The table below sets out four areas and how this policy applies to each.
Account Access
These terms apply fully to account registration, login, session controls, and any changes you make to your account settings through the dashboard. This includes setting session preferences or raising an access issue with our support team.
Transactions
Deposits and withdrawals through DANA, ShopeePay, and LinkAja fall within this policy. Transaction records are maintained on the platform and accessible from your account wallet. Disputes about specific transactions are handled through our support channel.
Site Content
Game content, promotional material, and information published on elangwi is covered by these terms. Use of that content outside the platform — including reproduction or redistribution — is not permitted without explicit written consent.
Third-Party Services
Links to external sites, wallet providers, or studio platforms are outside the scope of these terms. We do not control third-party services and cannot be held responsible for their content, policies, or availability.
HAK ANGGOTA
Actions Available to You Under This Policy
This policy gives you concrete steps you can take — to review your records, make corrections, ask questions, or contact support — without needing to navigate the terms alone. Your transaction history, account details, and session activity are all accessible after login. If something looks incorrect in your account or wallet record, you can raise a correction request directly through the help section. For questions about how a specific term applies to your situation, our support team is one tap away and can guide you through the relevant policy route before any action is taken. All requests are handled by a real support team, not an automated queue, so you receive a specific response rather than a generic reply. Where a policy matter requires further review, our team confirms the next steps with you rather than closing the request without resolution.
Review Your Records
Your transaction history and session log are available in the account dashboard after login. DANA, ShopeePay, and LinkAja activity appears there in full, with timestamps you can cross-reference.
Correct Account Details
If your registered information needs to be updated, use the account settings section. For changes that require verification, follow the steps shown — our support team can assist if the process is unclear.
Raise a Policy Question
Any question about how these terms apply to your account can be directed to the support team via live chat or the help section. Bring the specific term or transaction you want to discuss and the team can give a direct answer.
Request Support
For any matter that cannot be resolved through account settings — whether it concerns a transaction, an access issue, or a policy route — the support team is available through the help section and responds to each request individually.
JALUR DUKUNGAN
Reaching Us About These Terms
If a term on this page raises a question about your account, a transaction, or your access rights, these are the direct routes to get a response. Each channel connects you to the same support team — choose whichever fits your situation.
Live Chat
Open the chat window from the help section in your account dashboard. Mention the specific term or transaction you want to discuss and the team will walk you through the applicable policy route.
Help Section
The help section inside your account contains policy-specific articles and a direct request form. Use it to submit a written query about any term, account detail, or transaction record.
Indonesia Support
Our support team handles queries in the context of Indonesia access and local payment routes including DANA, ShopeePay, and LinkAja. Submit your request through the account help section for a response specific to your situation.
KEAMANAN AKUN
How We Handle Your Account and Policy Data
Security and data handling are part of how this policy operates in practice, not just what it says on the page. Here is how each area works on elangwi and who to contact when you need to act.
Data Handling
Account data — including transaction records from DANA, ShopeePay, and LinkAja — is stored and kept available to you through the account dashboard. We do not share personal account data with third parties outside of what local law requires or what you have explicitly authorized.
Cookies and Session Tracking
We use cookies to maintain your session state and to keep preferences consistent across mobile and desktop access. You can review cookie settings through your browser. Disabling certain cookies may affect how parts of the platform function.
Account Security
Your account is protected at login and during active sessions. If you notice any access you do not recognize, use the account help section to raise the issue immediately. The support team can review session activity and advise on the appropriate next step.
Requesting Changes
To update how your data is used, correct a record, or submit a formal request under this policy, contact the support team through the account help section. Each request is reviewed individually and a response is given with the specific outcome or next step.
PERTANYAAN UMUM
Common Questions About These Terms
These are questions we hear regularly about how the terms work, what rights you have, and what steps are available when something comes up.
Do these terms apply differently depending on where I access elangwi from?
Yes. Access to features and services depends on your location and applicable local law. If a particular service is not available in your region, these terms still apply to whatever access you do have. Where local law restricts certain features, those restrictions take precedence.
Can I request a copy of my transaction records?
Your transaction history — including DANA, ShopeePay, and LinkAja activity — is visible in your account dashboard after login. If you need a record exported or need help locating a specific transaction, contact the support team through the account help section.
What happens if elangwi updates these terms?
When terms are updated, the new version is published on this page and takes effect immediately. Your continued use of the platform after the update means you have accepted the revised terms. If you have questions about a specific change, the support team can clarify.
How do I correct incorrect information on my account?
Account details can be updated through the settings section after login. For changes that require verification, the steps shown in your account will guide you through the process. If you need help at any stage, raise a request via the account help section.
Who do I contact if I disagree with how a term has been applied?
Raise the issue through the account help section or live chat, citing the specific term and the situation. Our support team reviews each case individually and provides a direct response with the applicable policy route rather than a generic reply.
Are third-party wallet providers like DANA and ShopeePay covered by these terms?
Transactions through DANA, ShopeePay, and LinkAja fall within the scope of these terms on the elangwi side. The wallet providers operate under their own terms. For a dispute about how the wallet itself processed a transaction, you may need to contact the provider directly in addition to our support team.
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