Sports / Mobile
Your account data on elangwi stays under your control — from session records linked to DANA, ShopeePay, or LinkAja transactions to the device history tied to your login. This page explains what we collect, how we use it, and the steps you can take to review or update your information at any time.
When you open an account with us, we collect the details needed to verify your identity and keep your session secure — your registered contact information, login timestamps, and the payment methods you connect, including DANA, ShopeePay, and LinkAja. We use this data to process transactions, maintain your account wallet, and respond to support requests you raise through our help channels. We do not sell your personal data to third parties. Where we work with service providers — for example, to process payments or deliver account communications — those providers receive only the data required for that specific task and are bound by confidentiality obligations. Data is stored for as long as your account remains active and for a reasonable period afterward to satisfy any legal retention requirements that apply where local law permits. If you close your account, you may request deletion of data that is not subject to a legal hold. Requests of this kind go through our support team, reachable directly from your account dashboard. Availability of certain features and data rights depends on local law and eligible regions.
Records of top-ups and withdrawals made via DANA are kept in your transaction history, accessible after login. We retain these records to support any dispute or review you raise with us or with the payment provider.
ShopeePay payment entries are logged against your account wallet. You can review individual entries from the transaction section of your dashboard without contacting support, as long as your account is in good standing.
LinkAja transfers are captured in the same transaction log. If an entry looks unfamiliar, open a support ticket directly from the dashboard and our team will walk you through what the record shows.
We log the device type and session timestamps tied to each login. This helps us flag access that does not match your usual pattern and lets you review recent activity from your account security section.
Not every piece of data or every service you interact with falls under this policy in the same way. Understanding the boundaries helps you know where to direct questions and what controls apply to which part of your experience.
This policy fully covers data generated when you log in, browse your dashboard, or change account settings — including device type, session duration, and any cooling-off or control adjustments you make through your account.
Payment activity processed through DANA, ShopeePay, or LinkAja is covered here as account data. However, the payment provider's own privacy terms also apply to how they handle the transaction on their end.
General browsing data — pages visited, session length, and in-session preferences — falls within this policy. Specific game outcome data is recorded at the account level and is available for your review in your session history.
Links to external services or payment providers lead to platforms with their own privacy practices. We are not responsible for how those third parties handle data once you leave our platform or initiate a transfer through their service.
You have practical options available to you at any time. To review what personal data we hold, log in and open the account settings section — your profile details, linked payment methods, and recent session records are all visible there without needing to contact us first. If something in your account details is incorrect — a registered contact number, an email address, or a linked wallet — you can update most fields directly in your profile settings. For changes that require verification, the dashboard will show you the steps and the fields involved. If you have a question about how a specific piece of your data is being used, or you want to request deletion of records not subject to a legal hold, reach out through the support channel shown in your account. Our team is there to walk you through the process before you make a move. Availability depends on local law and eligible regions.
Log in and navigate to account settings to see your profile data, linked payment methods including DANA and ShopeePay, and your transaction history. No support request is needed to access this view.
Most profile fields can be edited directly. For verified fields like your registered mobile number, follow the update steps shown in your dashboard — the form will display what verification is needed at that point.
If you are unsure how a specific record is being used or retained, send a message through the support tab in your account. We will respond with a clear explanation of what the data is and why it is held.
Account closure and data deletion requests go through our support team. Open a ticket from your dashboard and specify what you are requesting. We will confirm which records can be removed and which must be retained under applicable law.
If this policy raises a question you cannot resolve through your account dashboard, there are direct paths to get a response. Every route below connects to the same support team, so use whichever is most convenient from your device.
The quickest path. Open the support tab from inside your logged-in account, describe your privacy question, and a team member will respond with the steps relevant to your specific record or request.
For detailed requests — such as a written data deletion request or a question about retention periods — send us a message via the contact address shown in your account profile. Include your registered email so we can verify the request.
All support paths are accessible on mobile. Whether you are on Android or iOS, the support tab and account settings load in the same layout as desktop, so you can raise a privacy question or review your data without switching devices.
Handling your data carefully is part of how we run the account experience, not a separate program. Here is what that looks like in concrete terms across the areas that matter most.
We use session cookies to keep you logged in and to remember your preferences between visits. Analytics cookies, where used, collect aggregate browsing patterns only — not personal details or payment data. You can manage cookie preferences through your browser settings at any time.
Login sessions are protected by standard encryption. If our system detects access from a device or location that differs from your usual pattern, the session may be flagged for a verification step. You can review recent login activity in your account security section.
We keep account and transaction data for as long as your account is active and for any period required by applicable law after closure. When a deletion request is eligible, we process it through the support team and confirm what has been removed and what must be retained.
All privacy-related requests — corrections, deletion, or questions about how a specific record is used — go through the support team reachable from your account dashboard. We do not require you to use a separate form or a third-party channel to exercise your data rights.
These are the questions we hear most often about how we handle personal data, account records, and your options under this policy.
We collect the contact details you provide at registration, your login history, device type, and the payment methods you link — such as DANA, ShopeePay, or LinkAja. Transaction records are also kept in your account wallet and are visible to you after login.
Yes. Log in and go to account settings to review your profile information, linked payment methods, and transaction history. Session and login records are available in the security section. If something is missing or unclear, open a support ticket from your dashboard.
Most fields can be edited directly in your profile settings. For verified fields like your registered mobile number, the dashboard shows the verification steps required to make the change. No external form is needed — follow the instructions shown in your account at that point.
We do not sell your data. We work with service providers — including payment processors for DANA, ShopeePay, and LinkAja — who receive only the data needed for their specific task and are bound by confidentiality terms. Each provider also has its own privacy practices for the data on their end.
Data is retained for as long as your account is active and for any period required by applicable law after closure. When you request account closure, we will confirm which records can be deleted immediately and which must be held under legal retention rules. Requests go through our support team.
Open a support ticket from the support tab in your logged-in account and specify that you are requesting data deletion. Include the records you want removed. We will review the request, confirm eligibility, and let you know what can be deleted and what must be retained under applicable law.