Sports / Mobile
Every account on elangwi operates under a clear policy framework — one that tells you what data we hold, how we use it, and what actions you can take at any time. Access and eligibility depend on local law and are available where local law in Indonesia permits.
When you open an account with elangwi, you enter into a policy agreement that governs how your data is collected, stored, and used in connection with your activity on the platform. This includes transaction records tied to DANA, ShopeePay, and LinkAja — every top-up and cash-out entry is logged and accessible from your account wallet at any time. Our policy applies to all account interactions: the games you open, the sessions you run, and the payment methods you connect. We retain only what is necessary to maintain your account and to comply with applicable requirements where local law in Indonesia permits us to operate. You can review your transaction history directly in your account dashboard after login. If you believe any record is inaccurate, our support team can open a correction request on your behalf. Changes to this policy will be communicated through your account notification channel — we do not alter core terms without giving you prior notice and a reasonable window to review them before they take effect.
DANA
ShopeePay
LinkAja
Account Dashboard
Our legal terms are specific in their reach. Understanding exactly which parts of your account experience fall inside this policy — and which are governed by separate frameworks — helps you know where to direct any question or request.
Login sessions, account settings, and personal data stored in your elangwi profile fall inside this policy. Any change to your registered details is subject to the verification steps shown in your account.
Deposits and withdrawals processed through DANA, ShopeePay, or LinkAja are recorded under this policy. Transaction logs remain visible in your wallet history and are retained for the period required by applicable rules.
Game titles, odds displays, and promotional content shown on the platform are governed by the relevant content and operator terms, which sit alongside but separate from this legal policy document.
Payment processors, network providers, and any external service you connect to your account operate under their own terms. elangwi is not responsible for the data practices of those external parties.
Holding an elangwi account comes with a set of practical rights you can act on directly. You can request a copy of the personal data we hold on your account — submit that request through our support channel and we will respond within the timeframe shown in the support centre. If any detail in your profile is incorrect, you can raise a correction through the account settings page; fields that cannot be edited directly can be changed via a support ticket with the relevant verification completed. You also have the right to ask us to delete account data that is no longer needed, subject to any retention obligations that apply under local law. Where we are required to keep certain records — for example, transaction logs related to DANA or ShopeePay activity — we will tell you the specific reason and the period that applies. Our team is one tap away in the in-app support chat to walk you through any of these routes before you make a move.
Your transaction history and account activity log are available in the account dashboard after login. No request needed — open the wallet section to see the full record.
Update your registered email, contact number, or payment details via account settings. For fields locked to verification, raise a support ticket and follow the steps shown there.
If any part of this policy is unclear or you want to understand how a specific rule applies to your account, contact our support team directly and we will respond with the relevant details.
You can ask us to remove personal data that is no longer necessary. We will confirm what can be deleted immediately and what must be retained, with the reason and period stated clearly.
For any question about your rights, your data, or how this policy applies to your account, the routes below connect you to the team that handles policy requests. Each channel is monitored for Indonesia accounts and responses follow the handling times shown in the support centre.
Open the support chat from any page in your account. The policy team handles requests submitted here alongside general account queries.
Send a detailed policy or data request to our support email. Include your registered account identifier so the team can locate your records without delay.
The help centre contains step-by-step routes for common policy actions — data requests, correction submissions, and account closure inquiries are all documented there.
We take a straightforward approach to the data your account generates. What we collect, why we collect it, and how long we keep it are all defined in this policy — not left open-ended.
Account data is stored for as long as your account is active and for any additional period required under applicable rules. When the retention period ends, data is removed from active systems. You can request confirmation of the period that applies to your account.
We use session cookies to keep you logged in across mobile and desktop. Analytics cookies help us understand how account features are used. You can manage cookie preferences through the settings link shown at the foot of every page.
Access to your account is protected by the login credentials you set. We do not store payment credentials — DANA, ShopeePay, and LinkAja transactions are processed through their own secure rails. If you notice any unexpected account activity, contact support immediately.
When this policy is updated, we notify you through your account notification channel before the change takes effect. The current version is always accessible from the footer of every page on the site.
These are the questions members most often raise about account data, rights, and policy routes. If your question is not covered here, the support team can address it directly.
We hold the registration details you provided, your login history, and transaction records for payments made through DANA, ShopeePay, or LinkAja. You can request a full summary of this data through the in-app support chat or by email.
Yes. Submit a deletion request through support with your account identifier. We will confirm which data can be removed immediately and which must be retained under applicable rules, along with the specific retention period and reason for any data we keep.
Most profile fields can be edited directly in account settings after login. For fields that require verification — such as a registered payment method — raise a support ticket and follow the verification steps shown there to complete the correction.
Our policy covers how your transaction data is recorded and retained on our side. The payment processor — DANA, ShopeePay, or LinkAja — operates under its own terms for the transaction itself. Both sets of terms apply simultaneously when you complete a payment.
Yes. We notify you through your account notification channel before any update takes effect. The current version of the policy is also always available from the footer of every page, so you can check it at any time without waiting for a notification.
Your account dashboard, wallet history, and policy settings reflect the same data whether you open them on your phone or on desktop. Changes made on one device are shown immediately on the other — session continuity is part of how the account is built.